Customer Service Policy
Sea Bottle will do our utmost to make sure you love our products and are satisfied with your customer service experience.
We also understand that things happen along the way.
If your order was not received, or received in damaged condition, we will gladly provide you a replacement order at no additional cost. For product that has been damaged in transit, we ask that you send photos of the damage upon request for quality control assurance purposes.
Please be advised that Sea Bottle cannot offer replacements for incorrect addresses or shipments shown in tracking as “delivered”. However, will do our best to help resolve such points of confusion should they arise.
If you have received the order but are unsatisfied with your purchase, you are entitled to a full refund of sale, less shipping costs.
For these and all related inquiries, e-mail firstname.lastname@example.org and we will respond to you promptly with information about your request, including return shipping labels, if applicable.
In your email, please include:
- Order #
- Nature of your issue (not satisfied, damaged, wrong item shipped, etc.)
- Return Service Requested (Yes/No)
- Any additional relevant information
Please note that all refund and exchange requests will only be accepted within 14 days from the original date of purchase. Recurring orders must be canceled 10 days in advance of the shipment date to allow time for processing.